COVID-19 updates and cancellation policy

One of the highest priorities at Radisson Hotels Americas is the health, safety, and security of guests. Read this page to learn how we’ve implemented enhanced cleaning protocols, are monitoring the ongoing pandemic, and adjusting our policies accordingly. Additional information for Canadian destinations can be found here.

Updated: September 24, 2021

Our commitment to health and safety
We are continuously monitoring and following the recommendations of the CDC, WHO, and local governments and health authorities in the countries in which we operate. This includes daily monitoring of the Delta variant and its impact on travel in the Americas. Radisson Hotel Group Americas will provide revised guidance with respect to COVID-19 protocols as needed.

Enhanced cleaning and disinfecting protocols
In collaboration with a team of experts at SGS, a leading inspection, verification, testing, and certification company, we have reviewed our existing health and safety processes and developed the Radisson Hotels Americas Safety Protocol. This in-depth cleanliness and disinfection protocol was designed to ensure your safety and peace of mind from check-in to checkout. The 20-step protocol for hotels and 10-step protocol for meeting and event spaces have been introduced and recommended to all hotel locations. Each hotel has also been equipped with resources on how to handle suspected and confirmed cases of COVID-19 and lockdown procedures for quarantining purposes. 

Availability of amenities
The availability of food service, pools, fitness centers, and other amenities may be disrupted at hotels. We apologize for any inconvenience this may cause. You can call your hotel in advance for the latest information on amenity availability. In accordance with governmental guidelines, some hotels may only be open to specific groups and can only be reserved by calling the hotel directly.

Our cancellation policies
We are continuing to update our cancellation policies to offer you as much flexibility as possible when you’re planning your next trip. Our policies are subject to local regulations and variations applicable to the hotel legal entity.

Bookings in the United States, Canada, Caribbean, and Latin America
Individual reservations, leisure groups, business groups, and meeting and events:

Individual hotel cancellation policies in place at the time of booking will apply. Please refer to the booking or contract information that you received at the time your reservation was made for accurate cancellation policy information, or contact the hotel directly. 

- For urgent reservations, modifications, or cancellations related to travel within the next 72 hours, we recommend you contact the hotel directly.   
- To modify or cancel a reservation for arrival occurring in more than 72 hours made on our website, Radisson Hotels Americas app, or via phone, please
  use the Contact Us form or give us a call.  
- If you booked through an online travel agent or third-party travel professional, you must contact that booking provider for any adjustments. 

Radisson Rewards Americas member updates
We appreciate our Radisson Rewards Americas members and recognize the unique challenges COVID-19 has brought to traveling. We want to share updates on what we are doing to extend your Radisson Rewards Americas benefits to show our thanks.

Point expiration suspension
We are currently pausing the expiration of Radisson Rewards Americas points. Any points that were set to expire between March 1, 2020 and December 30, 2021 will now expire on December 31, 2021, if the account remains inactive.

Elite status extension
We have extended 2020 status through February 2022 for those whose status would have expired in February 2021. This means you will continue to enjoy all the Silver, Gold, or Platinum member benefits you have access to today.

Elite earning roll over
All eligible nights and stays earned in 2020 will roll over to 2021 and be applied toward maintaining or increasing your Elite status in 2022.

e-Cert extension
e-Certs earned using the Radisson Rewards Visa® Card that were scheduled to expire between March 1, 2020 and November 30, 2021 can be redeemed through December 31, 2021