Since hotel policies regarding early check-in (generally before 2 pm) or late check-out (generally after noon) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.
Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.
Pre-authorization of your credit card is technically a “hold” on your credit-card credit line from a purchase placed there by a merchant (such as any Radisson Hotel Group hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. Important points: Participating Radisson Hotel Group Americas hotels only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill—and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The team member checking you in will explain this process clearly. No money is taken from your credit card; however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.
We’ll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.
For any queries regarding brand content, please contact us to get in touch with the appropriate regional office.
Account and support
After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.
When on a hotel’s overview page, click on the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transit hubs and an interactive map helping you find the hotel from your chosen location via car or public transit, or on foot.
An e-Cert (electronic certificate) is a limited time, virtual discounts or special offer that can only be used when booking with Radisson Hotel Group Americas properties. More information can be found in our FAQ section on e-Certs.
Contact us directly to get in touch with the appropriate regional office.
Find all the guidance you need regarding a hotel on the respective hotel’s web page. Navigate through the tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Contact, Reviews) to find the relevant information.
Making a reservation
If any issues arise during the reservation process, please call the regional help desk or contact us directly.
Yes, you can book up to nine rooms at a time online. If you wish to book 10 or more rooms, please select the “Group Reservations” option on the Contact page.
Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.
You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Once done, you can personalize your “My account” page with your favorite hotels and view transaction and reservation information.
Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.
Changing your travel plans
Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Radisson Hotel Group Americas cancellation policy as stated during the reservation process.
You may modify or cancel a reservation online. Because all Radisson Hotel Group Americas brands are connected to our central reservation system, you will have access to all of your reservations as well as your account history. Select “My bookings” from the menu at the top of the website and then “Find your reservations,” entering your name and the confirmation number you received when making your booking. You will then be able to modify, upgrade, or cancel your booking. However, you must create a guest account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours after establishing a Radisson Hotels guest account.
We’ll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Most Radisson Hotel Group Americas hotels are prepared to accept guests at 2 pm or later and request check-out at noon or earlier. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers for all Radisson Hotel Group Americas hotels can be found on your confirmation email or on the hotel’s “Contact” page.
Yes, you can change the reservation so long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.
Account and support
Please allow two weeks after check-out for points to be added to your account.
Once you have signed in to your Radisson Rewards account, your point balance will be displayed in “My account.” You may also call Member Services with questions and/or to request balance information; visit the Contact page for details. Be sure to have your 16-digit Radisson Rewards number available.
Please visit the Contact page to locate the correct Member Services phone number for your area or to contact Member Services online.
Always provide your Radisson Rewards account number when checking in at the hotel.
Please allow four to six weeks after check-out for airline miles to be added to your account.
Contact Member Services anytime for questions and balance information. Visit the Contact page to locate the phone number for your area or to contact Member Services online. Be sure to have your 16-digit Radisson Rewards number available.
Purchase and Give Points
The Purchase and Give points opportunity allows members to purchase points for themselves or other members online. The recipient of the points must be a current Radisson Rewards member in order to receive the purchased points and you should allow 24 hours for the purchased points to be deposited in the recipient’s account. Purchased points transactions are not refundable, and purchased and received points are not exchangeable. All purchase Terms and Conditions and all standard Radisson Rewards Terms and Conditions apply.
The purchase price for points is USD 7 per 1,000 points purchased up to a maximum 80,000 points per transaction per account per year. GST/HST also applies to Canadian residents.
You may use any valid Visa, MasterCard, American Express, JCB, Diners Club, or Discover Card.
Your statement will indicate a purchase description of “Points Radisson Rewards.”
Our designated vendor, Points.com, will process and charge your credit card for your purchase.
When you complete the online transaction you will receive a confirmation number. Keep your confirmation number available until the points are deposited. You will also receive two emails. The first (a receipt) is sent when you complete the online transaction. The second (a confirmation) is sent when the full transaction is completed.
Please allow 24 hours for the points to be deposited into the Radisson Rewards account.
After they are posted, if you purchased points for yourself, you can view the points in your Radisson Rewards account when you log in to the website with your Radisson Rewards number and secure password.
Yes, you will receive a confirmation email when the points have been deposited into your account.
We will ask you for the recipient’s email address during the transaction and will send a notification of your gift to that email address when the points are credited to their account. We will also email you a confirmation number so that you know the transaction is complete.
Processing takes up to 24 hours. The points may not be used until they have been posted to the account.
No, points may only be purchased online. The 72-hour posting schedule cannot be expedited.
No, but you can instantly obtain a Radisson Rewards number by enrolling in the program via the website.
No, you are required to provide the member’s Radisson Rewards account number at the time of purchase.
You can purchase a maximum of 80,000 points for yourself per year. You may also purchase a maximum of 80,000 points per person as a gift for others per year. A Radisson Rewards member may only have a total of 80,000 purchased or gifted points credited to their member account in any one calendar year.
No, the points purchased and received do not count toward Elite status.
No. The points purchased are non-refundable, non-transferable, and non-exchangeable.
Small + Medium Enterprises program
Radisson Hotel Group’s international hotel rewards program is for travel arrangers at small- to medium-sized businesses who book hotel rooms for their colleagues. Your company can save on travel while you earn points for your bookings. Plus, travelers can register for a faster upgrade to Silver status to enjoy additional benefits.
Save up to 10% on hotel rooms: Log in and book the Members Only Rate on the Radisson Rewards website or any of our brand websites to access discounts on hotel rooms. Please note that the traveler must also be a member of Radisson Rewards—be sure to include their member number in the reservation. Book now.
Earn points: Travel arrangers earn 10 points per US dollar spent on hotel bookings for others. Learn more.
Upgraded status: Travelers can register for an upgrade to Silver status after just three stays. Once they have registered, be sure to include their member number in their reservations so we can track their stays and upgrade them. Register here.
Membership is open to non-professional travel arrangers, executive assistants, and administrative staff at small and medium enterprises who make hotel bookings on behalf of their company’s business travelers. Members must reside in an eligible country. Please see program terms and conditions for a list of eligible countries and more details on obligations and participation.
Enroll in Radisson Rewards for Business for Small + Medium Enterprises either online or through a hotel.
New members who include a valid postal address in their profile will receive a physical card four to six weeks after their first activity, if they have selected to receive a printed member card in My Profile.
You can also download a member card to the wallet in your mobile phone or print out the card from the web page at My Account.
There is no fee for membership.
Yes—individuals at the same company can be enrolled in the program under individual membership numbers.
Yes. Simply log in to any of our brand websites and book the Members Only Rate to save up to 10% on hotel rooms. The traveler must also be a Radisson Rewards member and their member number must be included in each reservation to receive the hotel discount, points for their stays, and a faster path to elite status.
- Be sure to include the traveler’s member number (if applicable) in the guest information fields so they can also get points, status, discounts, etc.
We’ll automatically track your bookings and award 10 points per US dollar spent on the room to your account after travel is complete. Please allow up to seven (7) days after the stay is completed for your points to be posted to your account.
Yes. As a member, you’ll earn 10 Radisson Rewards points for every US dollar spent on hotel bookings for others. Earnings are based on eligible stays consumed room charges only, excluding taxes and service charges.
In addition, the travelers you book can earn 20 Radisson Rewards points for every US dollar spent on eligible stays consumed room charges and food and drink charged to their room when they join Radisson Rewards and you include the traveler’s member number in each reservation.
No. If you book and stay at a Radisson Hotel Group Americas hotel, you will earn points as a guest pursuant to Radisson Rewards and not as a part of Radisson Rewards for Business program. You will earn the individual 20 Points per US dollar spent.
No. Participation is by individual account only. Pooling of points or team accounts is considered fraudulent and will result in the loss of all points. Please see the program terms and conditions for details.
Points are accrued by an individual member. In most circumstances, they are not transferable to another member. Please see the program terms and conditions for details regarding exceptions.
If a member of the Small + Medium Enterprises program books a meeting, the booker will be able to earn points for the meeting as long as the Event/Meeting is charged to a master bill. The amount of points earned for Meetings and Events is five points per US dollar for all meetings and events charged to a master bill, with no minimum spend. In Europe, the Middle East, and Asia, point earning spend is capped at a maximum of USD 50,000.
e-Certs (electronic certificates) are limited time, virtual discounts and special offers that can only be used when booking with Radisson Collection, Radisson, Radisson Blu, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson using your personal e-Cert code.
Account and support
If you are a Radisson Rewards member, you may sign in to your account and view a list of your open e-Certs. If you are not a Radisson Rewards member, or if the e-Cert was not associated with your Radisson Rewards account, you will need to refer to the email you received to find your number. If you no longer have your email, the e-Cert is considered lost and is not replaceable.
Expired e-Certs are not listed so it is possible that your e-Cert is no longer available for use. To verify if the e-Cert is still available for use, you can access the details using the lookup feature on this page or by linking to the offer from the email you receive. Most e-Certs should be associated with your Radisson Rewards account, however, if you have one that isn't listed but is still available, you can still redeem it by entering the e-Cert code during the booking process.
Please review the terms and conditions of your e-Cert offer to confirm the reservation you are attempting to book meets the offer requirements. Participating hotels, booking dates, stay dates, and applicable rates can vary by e-Cert. If you continue to have problems using the e-Cert, please contact Member Services for assistance.
Yes, the e-Cert can be applied to your reservation if the adjustment is made prior to hotel check-in on the website or on the Radisson Rewards webpage. Please note that this does not apply if the original reservation required any prepayment at the time of booking (e.g., advance purchase rate, deposit).
Yes, you can change the reservation as long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.
Yes, if you cancel the reservation before check-in at the hotel, the e-Cert will be reopened as long as the offer has not expired. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no cancellation fees due upon cancellation.
If you have typed the e-Cert code, please verify you have entered it correctly. If that does not help or if you have used a link to access the website, Radisson Rewards members can sign in to their account to view a list of available e-Certs and reservations. If you are not a member or have questions, you may contact Member Services for further assistance.
No, to apply the e-Cert discount to multiple rooms, one reservation must be booked. e-Certs are closed upon reservation confirmation and cannot be used multiple times.
No, only one e-Cert is allowed per reservation.
Generally, no. Most e-Certs are not transferable but could vary by offer. Please review the e-Cert offer terms and conditions for the e-Cert to confirm if you are able to use it for someone else.
Best Rate Guarantee (BRG)
Within 24 hours of making your reservation on radissonhotelsamericas.com, visit the Contact us section of radissonhotelsamericas.com and select “Online” contact method and “BORG claim” for topic. More information can be found on the BORG page.
You will need the information related to your radissonhotelsamericas.com reservation as well as the specific information related to the lower rate you found (rate, website address, date found).
Yes. You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to midnight (local time) of your arrival date at the hotel.
When you submit a completed claim, we will independently validate the availability of the lower rate and verify that the rate meets the terms of the Best Online Rate Guarantee. The rate must still be available to the general public and bookable in the local currency of the hotel. If the lower rate is no longer available, the guarantee will not apply.
If you have not prepaid the full amount of your stay, the room rate will be adjusted on your reservation to reflect the lower rate, including an additional 25% discount. If you have prepaid the full amount of your stay on radissonhotelsamericas.com, the hotel will refund the full amount charged to your credit card for the original rate booked and then charge the full amount of your stay based on the lower room rate, with the 25% discount applied, to that same card.
Please present your reservation confirmation number at the time of check-in. If Customer Care provides you with a new confirmation number after validating your claim, that new number must be provided.