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FAQ

Find answers to your frequently asked questions

General hotel information

Hotel policies

Since hotel policies regarding early check-in (generally before 2 pm) or late check-out (generally after noon) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.

Pre-authorization of your credit card is technically a “hold” on your credit-card credit line from a purchase placed there by a merchant (such as any Radisson Hotel Group hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. Important points: Participating Radisson Hotel Group Americas hotels only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill—and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The team member checking you in will explain this process clearly. No money is taken from your credit card; however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.

We’ll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.

For any queries regarding brand content, please contact us to get in touch with the appropriate regional office.

Account and support

After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.

When on a hotel’s overview page, click on the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transit hubs and an interactive map helping you find the hotel from your chosen location via car or public transit, or on foot.

An e-Cert (electronic certificate) is a limited time, virtual discounts or special offer that can only be used when booking with Radisson Hotel Group Americas properties. More information can be found in our FAQ section on e-Certs.

Contact us directly to get in touch with the appropriate regional office.

Find all the guidance you need regarding a hotel on the respective hotel’s web page. Navigate through the tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Contact, Reviews) to find the relevant information.

Reservations

Making a reservation

If any issues arise during the reservation process, please call the regional help desk or contact us directly.

Yes, you can book up to nine rooms at a time online. If you wish to book 10 or more rooms, please select the “Group Reservations” option on the Contact page.

Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Once done, you can personalize your “My account” page with your favorite hotels and view transaction and reservation information.

Please note all preferences and requests in the “Add comment” area when making a reservation. The hotel will do everything possible to accommodate your request.

Changing your travel plans

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Radisson Hotel Group Americas cancellation policy as stated during the reservation process.

You may modify or cancel a reservation online. Because all Radisson Hotel Group Americas brands are connected to our central reservation system, you will have access to all of your reservations as well as your account history. Select “My bookings” from the menu at the top of the website and then “Find your reservations,” entering your name and the confirmation number you received when making your booking. You will then be able to modify, upgrade, or cancel your booking. However, you must create a guest account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours after establishing a Radisson Hotels guest account.

We’ll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Most Radisson Hotel Group Americas hotels are prepared to accept guests at 2 pm or later and request check-out at noon or earlier. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers for all Radisson Hotel Group Americas hotels can be found on your confirmation email or on the hotel’s “Contact” page.

Yes, you can change the reservation so long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

Radisson Rewards Americas

Account and support

Please allow two weeks after check-out for points to be added to your account.

Once you have signed in to your Radisson Rewards Americas account, your point balance will be displayed in “My account.” You may also call Member Services with questions and/or to request balance information; visit the Contact page for details. Be sure to have your 16-digit Radisson Rewards Americas number available.

Please visit the Contact page to locate the correct Member Services phone number for your area or to contact Member Services online.

Always provide your Radisson Rewards Americas account number when checking in at the hotel.

Please allow four to six weeks after check-out for airline miles to be added to your account.

Contact Member Services anytime for questions and balance information. Visit the Contact page to locate the phone number for your area or to contact Member Services online. Be sure to have your 16-digit Radisson Rewards Americas number available.

Yes, simply call Member Services before you stay to request a status match for Silver, Gold or Platinum tiers.

Yes, we encourage anyone of our members who travel outside the United States, Canada, Latin America and the Caribbean to become a member of Radisson Rewards to take advantage of earning and redeeming at our 1,200+ hotels globally.

Purchase and Give Points

The Purchase and Give points opportunity allows members to purchase points for themselves or other members online. The recipient of the points must be a current Radisson Rewards member in order to receive the purchased points and you should allow 24 hours for the purchased points to be deposited in the recipient’s account. Purchased points transactions are not refundable, and purchased and received points are not exchangeable. All purchase Terms and Conditions and all standard Radisson Rewards Terms and Conditions apply.

The purchase price for points is USD 7 per 1,000 points purchased up to a maximum 80,000 points per transaction per account per year. GST/HST also applies to Canadian residents.

You may use any valid Visa, MasterCard, American Express, JCB, Diners Club, or Discover Card.

Your statement will indicate a purchase description of “Points Radisson Rewards.”

Our designated vendor, Points.com, will process and charge your credit card for your purchase.

When you complete the online transaction you will receive a confirmation number. Keep your confirmation number available until the points are deposited. You will also receive two emails. The first (a receipt) is sent when you complete the online transaction. The second (a confirmation) is sent when the full transaction is completed.

Please allow 24 hours for the points to be deposited into the Radisson Rewards account.

After they are posted, if you purchased points for yourself, you can view the points in your Radisson Rewards account when you log in to the website with your Radisson Rewards number and secure password.

Yes, you will receive a confirmation email when the points have been deposited into your account.

We will ask you for the recipient’s email address during the transaction and will send a notification of your gift to that email address when the points are credited to their account. We will also email you a confirmation number so that you know the transaction is complete.

Processing takes up to 24 hours. The points may not be used until they have been posted to the account.

No, points may only be purchased online. The 72-hour posting schedule cannot be expedited.

No, but you can instantly obtain a Radisson Rewards number by enrolling in the program via the website.

No, you are required to provide the member’s Radisson Rewards Americas account number at the time of purchase.

You can purchase a maximum of 80,000 points for yourself per year. You may also purchase a maximum of 80,000 points per person as a gift for others per year. A Radisson Rewards Americas member may only have a total of 80,000 purchased or gifted points credited to their member account in any one calendar year.

No, the points purchased and received do not count toward Elite status.

No, the points purchased are non-refundable, non-transferable, and non-exchangeable.

Yes, you may purchase points to gift to another members account through the Points Purchasing Gift process.

Earn & Redeem

RewardSaver is a discounted redemption rate offering 33% off of the points for an Award Night at a given hotel on eligible nights. These members-only deals can happen anytime, anywhere and will never be seasonal or dependent on pre-determined peak and off-peak rates.

RewardSaver will appear as an on-sale points rate during the booking process if available during the timeframe for which you are looking to book.

Yes, a credit card number is required to book an Award Night. Certain hotels require a credit card to guarantee the reservation and to cover incidental charges.

Award Nights in a Standard room start at 15,000 points. Learn more.

When booking a hotel in the United States, Canada, Latin America or the Caribbean through the Global Distribution System (GDS), you must include master chain code CW and your 16-digit Radisson Rewards for Business Americas member number in the Supplementary Information (SI) field. Example: SI-CW-601XXXXXXXXXXXXX 
 
You must enter the CW master chain code and your 16-digit Radisson Rewards for Business Americas member number as the first information in the SI field before ending the reservation to earn your points. Once travel is completed, the system will automatically award points for eligible bookings. Points will be credited to your account within 15 days after the checkout date.
 
Please be sure to include your travelers Radisson Rewards Americas member number so they too will earn points.

Radisson Rewards for Business Americas

Radisson Rewards for Business Americas is a travel agent and meeting and event planner program where you can earn valuable points every time you book at a Radisson Hotel Group Americas property in the United States, Canada, Latin Americas and the Caribbean.

Membership is open to all individual travel agents who are members of ARC, IATA, TIDS CLIA and/or TRUE, and make reservations through a CRS/GDS or participating brand web sites. Please see the full terms and conditions for more details on eligibility.

Membership is open to any individual who plans meetings and events. Please see the full terms and conditions for more details on eligibility.

Using the master chain code, CW, enter your 16-digit Radisson Rewards for Business Americas member number in the Supplementary Information field (SI) (Example: SI-CW-601XXXXXXXXXXXXX).

e-Certs

General information

e-Certs (electronic certificates) are limited time, virtual discounts and special offers that can only be used when booking with Radisson Collection, Radisson, Radisson Blu, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson using your personal e-Cert code.

Account and support

If you are a Radisson Rewards member, you may sign in to your account and view a list of your open e-Certs. If you are not a Radisson Rewards member, or if the e-Cert was not associated with your Radisson Rewards account, you will need to refer to the email you received to find your number. If you no longer have your email, the e-Cert is considered lost and is not replaceable.

Expired e-Certs are not listed so it is possible that your e-Cert is no longer available for use. To verify if the e-Cert is still available for use, you can access the details using the lookup feature on this page or by linking to the offer from the email you receive. Most e-Certs should be associated with your Radisson Rewards account, however, if you have one that isn't listed but is still available, you can still redeem it by entering the e-Cert code during the booking process.

Please review the terms and conditions of your e-Cert offer to confirm the reservation you are attempting to book meets the offer requirements. Participating hotels, booking dates, stay dates, and applicable rates can vary by e-Cert. If you continue to have problems using the e-Cert, please contact Member Services for assistance.

Yes, the e-Cert can be applied to your reservation if the adjustment is made prior to hotel check-in on the website or on the Radisson Rewards webpage. Please note that this does not apply if the original reservation required any prepayment at the time of booking (e.g., advance purchase rate, deposit).

Yes, you can change the reservation as long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

Yes, if you cancel the reservation before check-in at the hotel, the e-Cert will be reopened as long as the offer has not expired. Please note, however, that this only applies to reservations that did not require any prepayment at the time of booking (e.g., advance purchase rate, deposit) and there were no cancellation fees due upon cancellation.

If you have typed the e-Cert code, please verify you have entered it correctly. If that does not help or if you have used a link to access the website, Radisson Rewards members can sign in to their account to view a list of available e-Certs and reservations. If you are not a member or have questions, you may contact Member Services for further assistance.

No, to apply the e-Cert discount to multiple rooms, one reservation must be booked. e-Certs are closed upon reservation confirmation and cannot be used multiple times.

No, only one e-Cert is allowed per reservation.

Generally, no. Most e-Certs are not transferable but could vary by offer. Please review the e-Cert offer terms and conditions for the e-Cert to confirm if you are able to use it for someone else.

Best Rate Guarantee (BRG)

Within 24 hours of making your reservation on radissonhotelsamericas.com, visit the Contact us section of radissonhotelsamericas.com and select “Online” contact method and “BORG claim” for topic. More information can be found on the BORG page.

You will need the information related to your radissonhotelsamericas.com reservation as well as the specific information related to the lower rate you found (rate, website address, date found).

Yes. You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to midnight (local time) of your arrival date at the hotel.

When you submit a completed claim, we will independently validate the availability of the lower rate and verify that the rate meets the terms of the Best Online Rate Guarantee. The rate must still be available to the general public and bookable in the local currency of the hotel. If the lower rate is no longer available, the guarantee will not apply.

If you have not prepaid the full amount of your stay, the room rate will be adjusted on your reservation to reflect the lower rate, including an additional 25% discount. If you have prepaid the full amount of your stay on radissonhotelsamericas.com, the hotel will refund the full amount charged to your credit card for the original rate booked and then charge the full amount of your stay based on the lower room rate, with the 25% discount applied, to that same card.

Please present your reservation confirmation number at the time of check-in. If Customer Care provides you with a new confirmation number after validating your claim, that new number must be provided.

We guarantee only bookings made on our multi-brand website, radissonhotelsamericas.com. Visit the BORG for more details.