Our hotels make your safety our top priority
Whether you’re traveling for work or leisure, we want you to leave home with the peace of mind that your health is our utmost concern. Our well-informed team has developed an extensive array of protocols and procedures to ensure you feel safe, secure, and well cared for during your stay. In response to COVID-19, we have implemented in-depth disinfecting and cleaning processes at every hotel in partnership with SGS, the world’s leading inspection, verification, testing, and certification company. Watch our cleaning and safety videos, and learn more about how our daily operations have been revised to guarantee you a clean and safe stay from check-in to check-out.
To help protect the health and safety of our guests, employees, and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels throughout the United States, Canada, Latin America, and the Caribbean.
For children under the age of two or anyone who has trouble breathing, is unconscious, is incapacitated, or is otherwise unable to remove the mask without assistance, face masks are not mandated.
Our 20-step procedure
1. Physical distancing
Implement physical distancing measures throughout the hotel.
2. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
3. Air circulation
Improve air circulation processes to increase air quality.
4. Protective barrier
Install protective screens at the front desk.
5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
6. Disinfect key cards
Provide clean and disinfected key cards upon check-in.
7. Door hangers
Display door hanger with cleaning and disinfecting information.
8. Travel-size hand sanitizer
Provide each guest room with a travel-size hand sanitizer.
9. TV remote
Provide a clean and disinfected TV remote in an individually sealed and protective bag.
Wash all linens at a high temperature for optimal disinfection.
11. Pool and other wellness areas
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.
12. Express check-out
Provide an express check-out process to minimize contact with team members.
13. Methods of payment
Offer cash-free methods of payment.
14. Grab and go
Offer individually packaged and other grab-and-go food options.
15. Bars and restaurants
Space tables apart in restaurants and bars to provide physical distancing.
16. Food safety
Adhere to the strict safety procedures while serving all food and beverages.
Lock or remove all minibars.
18. Team training
Provide team members with comprehensive hygiene and prevention training program.
19. Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or required.
20. Team member PPE
Provide team members with personal protective equipment.
We’re dedicated to hotel cleanliness
Our hotels are held to the highest standards of cleanliness with the help of Diversey, a global hygiene solutions provider. Radisson Hotels Americas and Diversey have partnered to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare.
We also work with SGS to ensure that each certified hotel generally uses hospital-grade cleaning products and adheres to our extensive cleaning and disinfection procedures. Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors.
Partnering with SGS
Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our cancellation policy.