Our hotels make your safety our top priority
Our 20-step procedure
1. Physical distancing
Implement physical distancing measures throughout the hotel.
2. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
3. Air circulation
Improve air circulation processes to increase air quality.
4. Protective barrier
Install protective screens at the front desk (optional).
5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
6. Disinfect key cards
Provide clean and disinfected key cards upon check-in.
7. Door hangers
Display door hanger with cleaning and disinfecting information.
8. Travel-size hand sanitizer
Provide each guest room with a travel-size hand sanitizer.
9. TV remote
Provide a clean and disinfected TV remote.
Wash all linens at a high temperature for optimal disinfection.
11. Pool and other wellness areas
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.
12. Contactless check-out
Provide contactless check-out.
13. Methods of payment
Offer cash-free methods of payment.
Offer redesigned breakfast options (such as Grab & Go or a la carte), in line with local regulations.
15. Bars and restaurants
Space tables apart in restaurants and bars to provide physical distancing, if applicable or legally required.
16. Food safety
Adhere to the strict safety procedures while serving all food and beverages.
Provide a clean and disinfected minibar (select brands).
18. Team training
Provide team members with comprehensive hygiene and prevention training program.
19. Team member health monitoring
Monitor team member health as necessary and when permitted locally.
20. Team member PPE
Provide team members with personal protective equipment.