Photo of a woman's hand receiving hand sanitizer from a mounted dispenser

Health & Safety

Our safety protocols and health policies ensure your stay is safe and secure.

Our hotels make your safety our top priority

Whether you’re traveling for work or leisure, we want you to leave home with the peace of mind that your health is our utmost concern. Our well-informed team has developed an extensive array of protocols and procedures to ensure you feel safe, secure, and well cared for during your stay. In response to COVID-19, we have implemented in-depth disinfecting and cleaning processes at every hotel in partnership with SGS, the world’s leading inspection, verification, testing, and certification company. Watch our cleaning and safety videos, and learn more about how our daily operations have been revised to guarantee you a clean and safe stay from check-in to check-out.

Face coverings

In light of the recent announcement by the Centers for Disease Control and Prevention (CDC), Radisson Hotel Group Americas (RHGA), in conjunction with guidance from the American Hotel and Lodging Association (AHLA) and their Safe Stay Guidelines, will no longer require guests who are fully vaccinated to wear face coverings or social distance at all hotels throughout the United States, Canada, Latin America, and the Caribbean.

We also will not require fully vaccinated hotel team members to wear face coverings. We will recommend team members continue to wear a mask when indoors and in direct contact with guests as a protective measure.

All hotels are also required to follow prevailing requirements in their region in accordance with all country, provincial, federal, state, local, tribal, or territorial laws, rules and regulations if different from this.

For children under the age of two or anyone who has trouble breathing, is unconscious, is incapacitated, or is otherwise unable to remove the mask without assistance, face masks are not mandated.

Safety protocols

Our cleanliness and disinfection procedures follow two different programs: a 20-step protocol for every hotel and a 10-step protocol for every meeting and event facility. We keep a close eye on all high-traffic and high-touch areas, such as communal spaces, and continuously disinfected. Our team’s increased training and protective equipment provide an additional layer of protection for guests and team members alike. Take a look at the detailed steps we’ve implemented so that you feel confident and secure during your hotel stay.

Our 20-step procedure

Through our partnership with SGS, we’ve designed extensive cleaning and safety protocols to disinfect our hotels and prioritize your health. Our team carefully manages all areas, from public spaces to guest rooms, with great attention to detail to achieve the highest standard of cleanliness.
A drawn illustration of guests standing 6 feet apart in hotel lobby.

1. Physical distancing

Implement physical distancing measures throughout the hotel.

A drawn illustration of a hotel worker cleaning an elevator.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the hotel room.

3. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of hotel team member standing behind a partition, helping a guest check-in

4. Protective barrier

Install protective screens at the front desk (optional).

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

A drawn illustration of a hotel team member disinfecting a key card.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

A drawn illustration of a hotel door with a hang tag indicating the room has been cleaned.

7. Door hangers

Display door hanger with cleaning and disinfecting information.

A drawn illustration of a hotel room desk with a small bottle of hand sanitizer

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.

A drawn illustration of hotel housekeeping cleaning high touch surfaces in the hotel room.

9. TV remote

Provide a clean and disinfected TV remote.

A drawn illustration of washers and dryers, and a thermostat at high temperature.

10. Linens

Wash all linens at a high temperature for optimal disinfection.

A drawn illustration of a hotel guest wiping down a stationary bike.

11. Pool and other wellness areas

Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

A drawn illustration of a hotel guest leaving their room key card in the express check-out box.

12. Contactless check-out

Provide contactless check-out.

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

13. Methods of payment

Offer cash-free methods of payment.

A drawn illustration of hotel food selection, individually wrapped.

14. Breakfast

Offer redesigned breakfast options (such as Grab & Go or a la carte), in line with local regulations.

A drawn illustration of tables at a restaurant with arrow between showing 6 feet distance.

15. Bars and restaurants

Space tables apart in restaurants and bars to provide physical distancing, if applicable or legally required.

A drawn illustration of wait staff delivering a covered food plate, while wearing personal protective equipment.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of a hotel guest eating food in hotel room.

17. Minibar

Provide a clean and disinfected minibar (select brands).

A drawn illustration of a hotel team member watching a training video on a computer.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.

A drawn illustration of hotel team members entering work, and getting their temperature taken.

19. Team member health monitoring

Monitor team member health as necessary and when permitted locally.

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

20. Team member PPE

Provide team members with personal protective equipment.

We’re dedicated to hotel cleanliness

Our hotels are held to the highest standards of cleanliness with the help of Diversey and Ecolab, global hygiene and infection prevention solutions providers. Radisson Hotels Americas has partnered with these providers to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare.

We also work with SGS to ensure that each certified hotel generally uses hospital-grade cleaning products and adheres to our extensive cleaning and disinfection procedures. Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors.

Guest room

A drawn illustration of the guest room high-touch items

Our team ensures high-touch areas and items are thoroughly disinfected daily and disinfected following every check-out. At the minimum, we focus on the following:

  • AC controller
  • Armchair armrests
  • Bathroom sink and taps
  • Coffee and tea facilities
  • Door handles
  • Furniture handles
  • Light switches and lamps
  • Minibars (locked)
  • Phone
  • Room accessories, such as irons and hair dryers
  • Safe
  • Shower control taps
  • Showerhead
  • Switches
  • Tabletops
  • Toilet seat, flush, splash wall, toilet brush
  • TV remote control

Reception and lobby

A drawn illustration of the reception and lobby high-touch items

Our team has increased the frequency of disinfecting high-touch items and areas, like the reception and lobby areas. We also disinfect the reception counter and credit card machines after every use. Each room key card is disinfected before going to a new guest. At a minimum, we focus on the following:

  • Armchairs
  • Credit card machines
  • Door handles
  • Elevator buttons
  • Handrails
  • Pens
  • Room key cards
  • Tables
  • Telephones
  • Trash bins
  • Vending machine

Partnering with SGS

We’re proud to partner with SGS, a company that sets the global standard for inspection, verification, testing, and certification. SGS’s more than 94,000 employees across more than 2,600 offices and labs have helped us develop and execute a remarkable set of protocols to ensure the highest quality of cleanliness and disinfection in our hotels. All methods have been designed to comply with local requirements and recommendations while ensuring you’re well cared for during your visit. Our partnership also ensures that individual hotels that comply with these protocols receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our cancellation policy.

Radisson Hotels Americas safety protocol seal with QR code