Masked woman cleaning a stair railing - Cleaning

Enhanced cleaning guidelines

Our multi-step protocols prioritize your health.

Our 20-step procedure

Through our partnership with SGS, we’ve designed extensive cleaning and safety protocols to disinfect our hotels and prioritize your health. Our team carefully manages all areas, from public spaces to guest rooms, with great attention to detail to achieve the highest standard of cleanliness.

Our 10-step procedure for Meetings & Events

Host with confidence thanks to our thorough, 10-step protocol for disinfecting all Meeting & Events facilities. Our team can also help you design the perfect setup for following social distancing requirements.

We’re dedicated to hotel cleanliness

Our hotels are held to the highest standards of cleanliness with the help of Diversey and Ecolab, global hygiene and infection prevention solutions providers. Radisson Hotels Americas has partnered with these providers to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare.

We also work with SGS to ensure that each certified hotel generally uses hospital-grade cleaning products and adheres to our extensive cleaning and disinfection procedures. Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors.

Guest room

A drawn illustration of the guest room high-touch items

Our team ensures high-touch areas and items are thoroughly disinfected daily and disinfected following every check-out. At the minimum, we focus on the following:

  • AC controller
  • Armchair armrests
  • Bathroom sink and taps
  • Coffee and tea facilities
  • Door handles
  • Furniture handles
  • Light switches and lamps
  • Minibars (locked)
  • Phone
  • Room accessories, such as irons and hair dryers
  • Safe
  • Shower control taps
  • Showerhead
  • Switches
  • Tabletops
  • Toilet seat, flush, splash wall, toilet brush
  • TV remote control

Reception and lobby

A drawn illustration of the reception and lobby high-touch items

Our team has increased the frequency of disinfecting high-touch items and areas, like the reception and lobby areas. We also disinfect the reception counter and credit card machines after every use. Each room key card is disinfected before going to a new guest. At a minimum, we focus on the following:

  • Armchairs
  • Credit card machines
  • Door handles
  • Elevator buttons
  • Handrails
  • Pens
  • Room key cards
  • Tables
  • Telephones
  • Trash bins
  • Vending machine

Partnering with SGS

We’re proud to partner with SGS, a company that sets the global standard for inspection, verification, testing, and certification. SGS’s more than 94,000 employees across more than 2,600 offices and labs have helped us develop and execute a remarkable set of protocols to ensure the highest quality of cleanliness and disinfection in our hotels. All methods have been designed to comply with local requirements and recommendations while ensuring you’re well cared for during your visit. Our partnership also ensures that individual hotels that comply with these protocols receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our cancellation policy.

Radisson Hotels Americas safety protocol seal with QR code