Meetings and Events - Hotel generic - MandE - Generic - Meeting facilities - Meeting room close up

Meeting and event safety protocols

Hold gatherings safely and confidently.

Our extensive cleaning standards help you host meetings and events

While COVID-19 may have changed the way we gather, our hotels provide a variety of event facilities so you can still host successful functions. We’ve developed a 10-step protocol for these areas to ensure your venue has been extensively cleaned and disinfected prior to your arrival. Your health is a priority to us, and we invite you to learn more about our disinfecting process.

Our 10-step procedure for Meetings & Events

Host with confidence thanks to our thorough, 10-step protocol for disinfecting all meeting and event facilities. Our team can also help you design the perfect setup for following social distancing requirements.
A drawn illustration of a guest safely handing a their coat to a hotel employee.

1. Personal belongings

Ensure the safe handling of personal belongings in designated areas.

A drawn illustration of a conference attendee using a hand sanitizing station near meeting & event space.

2. Sanitizing stations

Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and event spaces.

A drawn illustration of hotel workers cleaning meeting & event space.

3. Increase cleaning and disinfecting

Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

A drawn illustration of clean air coming from a vent and circling around the meeting & event space.

4. Air circulation

Improve air circulation processes to increase air quality.

A drawn illustration of a hotel door with a hang tag indicating the meeting & event space has been cleaned.

5. Door hangers

Display door hanger with cleaning and disinfecting information in each meeting room.

A drawn illustration of a hotel employee disinfecting frequently used stationary items.

6. Disinfect box

Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events.

A drawn illustration of guests sitting in a conference room with the tables 6 feet apart.

7. Physical distancing

Ensure physical distancing in meeting and event facilities.

A drawn illustration of a conference organizer contacting the hotel event manager during a meeting or event.

8. Event manager contact

Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.

A drawn illustration of food and beverage items individually packaged for a meeting/event.

9. Food safety

Adhere to the strict safety procedures while serving all food and beverages.

A drawn illustration of hotel employee cleaning a coffee machine located in the meeting & event space.

10. Coffee machines

Frequently clean and disinfect coffee machines.

Partnering with SGS

We’re proud to partner with SGS, a company that sets the global standard for inspection, verification, testing, and certification. SGS’s more than 94,000 employees across more than 2,600 offices and labs have helped us develop and execute a remarkable set of protocols to ensure the highest quality of cleanliness and disinfection in our hotels. All methods have been designed to comply with local requirements and recommendations while ensuring you’re well cared for during your visit. Our partnership also ensures that individual hotels that comply with these protocols receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Please check this page frequently for updated health and safety information or our COVID-19 page with the latest information about our cancellation policy.