TripAdvisor traveler rating

Everyone was kind and very helpful. The hotel is right in the heart of walking distance of attractions and restaurants. Even with all of the worries a lot of people have with COVID....... I would highly recommend this hotel and all it has to offer.

The hotel was clean and in good condition. The hotel is in a good location. The customer service was fantastic. The manager and 2 front desk employees, Dana, Erica, and Jennifer, ensured that customer satisfaction was achieved. I will definitely return to this hotel and recommend to friends.

Even with the restrictions for COVID-19, this hotel still provided excellent service. Although the "hot breakfast" was "to go," they provided sausage biscuits that could be heated up in the rooms - other hotels provision of "hot breakfast" consisted of a muffin and piece of fruit. So I was very please to have the option of a hot item. As we were only there for a couple of nights, we didn't need any cleaning of the room.

At the time of our stay, many services were restricted due to Covid-19 containment. The staff still was able to work with the situation to provide us with exactly the experience we were looking for, while following all of the restrictions to protect our safety. Instead of using the community hot tub, we were re-assigned to a room with a private hot tub. We were given extra coffee supplies to brew in our room when communal coffee service was not possible. Instead of the standard buffet breakfast, we were able to request items which were individually packaged for us. The whole place was clean and pleasant to be in.

A group of us used to go up to the Unicoi Lodge for a "family reunion" type event, but among friends, but the food at their restaurant was salty and horrible, the rooms were tatty, and they just started treating us badly. We found Country Inn & Suites as a replacement and LOVE IT. Our group uses the conference room for the entire weekend to spend time together to chat, play board games, watch DVDs, and just enjoy each other's company. The hotel staff is SUPER, really friendly and efficient. The rooms are clean and the beds comfortable. You can walk to downtown Helen through a small access street, only half a mile to the first of the shops, and several restaurants are also in short walking distance, like Bigg Daddy's (great soft tacos, wings, and chicken and dumplings!) and Bodensee, which is German cuisine. A short drive or a longer walk away is a killer Thai restaurant, Spice55. If I have one complaint, the pillows are too small and too soft. Firmer, regular standard size pillows would be better, as well as a few feather pillows for those of us who get headaches from sleeping on foam pillows. Thank you.