Tripadvisor traveler rating

Name: Country Inn & Suites by Radisson, Macon West, GA
Address: 4717 Chambers Road, Macon, Georgia, 31206, United States
Rating: 3.5

Most recent traveler reviews

cbanks898550

"Amazing trip"
- Reviewed: 2023-03-18
- Trip type: Friends getaway
Great staff and room highly recommend a stay here, room was clean, beds we’re comfortable check in and out was quick and very friendly breakfast was excellent and parking was great. All in all a great stay
- Guest Relations Manager, Other at Country Inn & Suites by Radisson, Macon West, GA, responded to this review 2023-03-21
- Hi cbanks898550, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, great staff, and breakfast. We are glad you enjoy staying with us. Thank you for your recommendation and we hope to see you again.

scaudell

"Great Place"
- Reviewed: 2023-01-13
- Trip type: Friends getaway
The front desk staff was very friendly and suggested places to eat and activities nearby. My room was very clean and comfortable. The hotel is conveniently located 5-10 minutes away from Downtown Macon. Will definitely stay again on my text visit to Macon, GA.
- Guest Relations Manager, Other at Country Inn & Suites by Radisson, Macon West, GA, responded to this review 2023-01-14
- Hi scoudell, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our friendly staff, convenient location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Robert O Naples, Florida

"Great location and new facility"
- Reviewed: 2022-03-19
- Trip type: Family
I definitely recommend this facility, as it felt spanking new and clean. Staff was extremely accommodating. Beds were very comfortable, few issues with room, desk lamp was missing its shade and AC was extremely noise although seem to quiet down when I switched it to low instead of auto. Breakfast egg option was dissappointing as I don't eat pork and that was only option. Otherwise great place. Staff was so friendly and helpful, they went out of the way to be helpful offered to store our bikes so we did not have to leave them exposed on the hitch or cart them to our rooms.
- Guest Relations Manager, Other at Country Inn & Suites by Radisson, Macon West, GA, responded to this review 2022-03-22
- Dear Robert O, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. Thank you for your recommendation and we look forward to see you here very soon.

Lyndee R Brunswick, Georgia

"Clean and Cozy"
- Reviewed: 2022-02-15
- Trip type: Family
The hotel is clean and the staff are friendly. Melvin remembered me from my first stay. Amy was very kind at the front desk. The breakfast attendant was polite and greeted me and asked was there anything she could do for me. The rooms are clean and provide comfort. Shower was hot. This hotel does not have their pool open yet. I did not use the exercise facilities but it looked ok. I will continue to choose this hotel when I visit the area.
- Guest Relations Manager, Other at Country Inn & Suites by Radisson, Macon West, GA, responded to this review 2022-02-15
- Lyndee R, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

jonH2217DV Pulaski, Tennessee

"Needs work"
- Reviewed: 2021-12-03
- Trip type: Solo travel
The hotel would be fine if it weren't for several issues I had. The breakfast is below average for comparable hotel chains. The new construction seemed unprofessional in some aspects. The first room I got had boot prints on the blanket. The second room was fine but in the morning they were hammering in new carpet in the room next to mine. This obviously woke me up and the front desk didn't do anything to resolve that. Also, a cleaning person entered the room over an hour before check out while I was in a state of undress.
- Guest Relations Manager, Other at Country Inn & Suites by Radisson, Macon West, GA, responded to this review 2021-12-05
- jonH2217DV, Thank you for completing our guest satisfaction survey and sharing your experience. Your very detailed negative review of our facilities and customer service is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. Sometimes there will be inconveniences for everyone, but our goal is still to provide the very best service we are able for our guests. We will also be working on improving our breakfast service, we promise better next time. Please keep us in mind for your next stay in the area.