Tripadvisor traveler rating

Dear trober346793, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi cmdrigal231, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

Dear Valued Guest, Thank you for taking the time to share your experience! I regret to hear that you weren't impressed during your stay and with the surrounding environment. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. The hotel is may not be offering breakfast due to COVID 19 but we will be soon. Know that we are taking steps to ensure the safety of our guests and associates. The health and safety of our guests and associates is our top priority. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Hi mchint804431, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.