Tripadvisor traveler rating

Tripadvisor traveler rating

Traveler rating
Excellent	173
Very Good	72
Average	31
Poor	33
Terrible	24

Type of traveler
Business	74
Couples	54
Solo travel	6
Family	152
Friends getaway	18

Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Travelers’ tips to help you choose the right room Room tips (5)

Don't stay here (934allenb)

2022-05-21
CALL THE HOTEL BEFORE BOOKING!!! Make sure all their amenities are available. (DGJ1897)

2021-11-05
Stay somewhere else (sarahmaria1109)

2021-09-12
Do not accept room 213. Between the stairs and housekeeping closet and near the elevator. (WisTrippers)

2018-02-18
Presidential Suites - I was told they only have two stacked one above the other on the 2nd and third floor. Get the one on 2nd floor. (Snakewrangler)

2018-01-08

Most recent traveler reviews

"Excellent stay"
2022-11-13

riveraponcepr894

"Excellent stay"
- Reviewed: 2022-11-13
- Trip type: Friends getaway
My roommate and I enjoyed our stay at the Country Inn & Suites. The room was a good size, with comfortable beds. The staff was very friendly and made good recommendations on where to eat that night. Breakfast was not as elaborate as I am used to but still delicious, a good variety, and included oatmeal.
- Kathy Marin-Kopping, General Manager at Country Inn & Suites by Radisson, West Bend, WI, responded to this review 2022-11-16
- Hi riveraponcepr894, Thank you for this wonderful review. It is always so nice to hear the positive things. We hope that you will stay with us again the next time that you are in the area!

"FAMILY WEDDING"
2022-09-18

866williamo Bergenfield

"FAMILY WEDDING"
- Reviewed: 2022-09-18
- Trip type: Family
Hotel was clean, and very comfortable. Staff was very professional and courteous. Location was close to all events we attended. Price was lower compared other options in the area.. Would highly recommend to others.
- Kathy Marin-Kopping, General Manager at Country Inn & Suites by Radisson, West Bend, WI, responded to this review 2022-09-19
- Dear 866williamo, Thank you for the great review. It's always so nice to hear about the positive aspects of the hotel. We hope that you will stay with us again the next time that you are in the area!

"Excellent"
2022-09-12

lbr00ks17

"Excellent"
- Reviewed: 2022-09-12
- Trip type: Family
I rarely leave reviews, however I have to compliment the staff. Lately it seems that customer service isn't a priority in a lot of places. That was not the case with the staff at this hotel. They were amazing! They were knowledgeable, welcoming and most of all kind! The lady that worked the desk overnight was fantastic. She learned that my daughter was going to be the flower girl in a wedding and spoke to her every time we came in. Asked her about her experience and truly made her whole day! I would recommend this place to any family traveling.
- Kathy Marin-Kopping, General Manager at Country Inn & Suites by Radisson, West Bend, WI, responded to this review 2022-09-13
- Hi lbr00ks17, Thank You so much for this GLOWING review. Our staff does try to acknowledge everyone that is at the hotel. Just knowing how much this staff member went out of her way and made such an impact on you, your daughter, and the rest of your family is great to know. I will definitely be letting her know how much her kindness meant to you all.

"Well rested guest"
2020-06-30

kzirtzlaff0331 Sturgeon Bay, Wisconsin

"Well rested guest"
- Reviewed: 2020-06-30
- Trip type: Family
The facility was very clean and every precaution was taken during this COVID situation. The rooms are spacious and the beds quite comfortable. The staff was warm and welcoming. The hotel was located to nice shopping and a variety of lovely dining establishments.
Rooms

Value

Sleep Quality
Location

Cleanliness

Service
- Debra K, General Manager at Country Inn & Suites by Radisson, West Bend, WI, responded to this review 2020-07-02
- Dear Valued Guest, Thank you so much for the great review. It means a lot to everyone at the hotel during these times of uncertainty. We are trying our best to keep up to the daily changes. I will also pass along the kind comments about the staff. I know that they will appreciate that as well. I hope that when you are passing through the area again, you will consider staying with us again. With the new renovations coming very soon, I am sure we will exceed your expectations.

"Clean and Comfortable"
2019-12-09

V2423IRjeffreys Crystal Falls, Michigan

"Clean and Comfortable"
- Reviewed: 2019-12-09
- Trip type: Family
Great value for the $$. Rooms are clean and comfortable. breakfast is very good and many choices to be had. We did not have time to enjoy the pool or hot tub but they look very nice and were being enjoyed by others.
Rooms

Value

Sleep Quality
Location

Cleanliness

Service
- Debra K, General Manager at Country Inn & Suites by Radisson, West Bend, WI, responded to this review 2019-12-24
- Thank you for the kind words. I am glad you enjoyed your stay with us. I hope that on your next visit to West Bend Wi you will stay with us again.

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