Contact us online for general media & press inquiries
No image available Radisson Hotel Group Americas

Radisson Hotel Group Appoints James Pawlikowski as Vice President of IT Service Management

November 8, 2018

Radisson Hotel Group Americas

Radisson Hotel Group today announced the appointment of James (Jamie) Pawlikowski as Vice President of IT Service Management. In this newly created role, Pawlikowski will be responsible for supporting business operations and continuously improving the service performance of Radisson Hotel Group's current and future platforms. He will also lead the Service Management team and oversee global test strategy and planning, service testing, operations, and performance and issue management. Under Pawlikowski's leadership, the Service Management team will focus on enhancing the current system support capabilities, driving accountability within the service-level and operating-level agreements internally and with vendor partners, and substantially evolving the company's ways of working.

"This is an exciting time for Radisson Hotel Group as our organization is preparing to make large strides in the field of Information Technology within the hospitality industry," said Kevin Carl, Executive Vice President & Global Chief Information Officer, Radisson Hotel Group. "Jamie's expertise will play a critical role in advancing our service performance, which will drive brand awareness and accelerate our efforts to become one of the top three hotel companies in the world."

Pawlikowski brings a wealth of experience to Radisson Hotel Group. He joins the company from Home Depot where he was the Head of IT Service Management for IT Operations. During his time at Home Depot, he oversaw a team of service delivery leaders for the company's technology organization. Pawlikowski has also held IT leadership positions at CA Technologies, Sabre Corporation, Citi, and JPMorgan Chase & Co.

About Radisson Hotel Group Americas

Radisson Hotel Group Americas represents Radisson Hotels brands in the United States, Canada, Latin America, and the Caribbean. Combined with Radisson Hotel Group, representing Radisson Hotels in Europe, the Middle East, Africa, and Asia Pacific, Radisson Hotel Group Americas is one of the world's largest hotel companies with eight distinctive hotel brands and more than 1,500 hotels in operation and under development in 120 countries. 

The Radisson Hotel Group Americas portfolio of brands includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson, brought together under the overarching Radisson Hotels Americas name. 

Radisson Hotel Group Americas takes pride in its Every Moment Matters brand promise to always provide guests with exceptional experiences. In addition, the Radisson Rewards Americas loyalty program delivers unique and personalized ways to create memorable moments and outstanding loyalty benefits for guests, meeting planners, travel agents, and business partners. 

Radisson Meetings Americas treats every meeting or event as more than just a date on the calendar with three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics of the signature Yes I Can! service spirit and being uniquely 100% carbon neutral.  

More than 100,000 team members work at Radisson Hotel Group Americas, Radisson Hotel Group, and the hotels licensed to operate in its systems.

For more information, visit https://www.radissonhotelsamericas.com/en-us/about-us