art'otel berlin-mitte - Interior

Can’t wait to have you back

be bold. be creative. be safe by art’otel

We simply can’t wait for your safe and comfortable return

We’ve been working like crazy to ensure the safety and wellbeing of our guests and team members remains the absolute number one priority. Introducing our be bold. be creative. be safe programme which – created in line with World Health Organization recommendations – is our commitment to upholding an even higher standard of cleanliness and wellness. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced across all of our hotels. Please find out more here.

Arrival & Departure

  • In Germany, guests must wear a face mask in public areas of the hotel.
  • In Germany our team members will be wearing masks unless behind a protective screen.
  • Identification (passport/driving licence/ID Cards) will be required upon entry to the hotel.
  • Increased cleaning and disinfection with clear display signs of new procedures in all areas of the hotel.
  • Improved air circulation.
art'otel berlin-mitte - art'otel berlin mitte lounge
artand#39;otel berlin-mitte - Art Suite XL

Guest Rooms

  • To ensure your comfort and safety and to reduce contact points, guests staying for more than one night will only have their rooms cleaned every three days. Should you wish to have your room cleaned more often or require towels or amenity replenishment, please do let us know.
  • Increased cleaning and disinfection with clear display signs of new procedures.
  • Mini fridges are currently closed but in-room dining is available in all hotels.
  • Reduction of furnishings.
  • Enhanced laundering of linen.
  • Removal of unnecessary marketing collateral with all important information placed on guest TVs.
  • Guest mobile phones used as a TV remote control being trialled in some hotels.
art'otel cologne - Meeting room

Meetings & Events

  • Revised capacities in line with local social distancing regulations.
  • Decluttered spaces complemented by high-tech streaming capacities and hybrid meeting solutions.
  • Revised food and beverage offering.
  • Increased cleaning and disinfection with clear display signs of new procedures.

New protocols

As a result, art'otel has implemented a new process for hotels that incorporates Radisson Hotel Group’s safety protocol initiative with SGS. These steps include new cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment and updated training for team members. e are delighted to share that all of our hotels across Europe have now formally passed the SGS Cleaning and Disinfection Pledge Assessment.

The new protocols, approved by the Executive Leadership Team with a combined experience of over 150 years in hospitality, include but are not limited to the following:

Illustration d’un employé d’hôtel nettoyant un ascenseur.

Enhanced Cleanliness

• Increased cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items
• Install stations with alcohol-based hand sanitiser and gloves at the front entrance and hotel’s public areas
• Ensure room keys are disinfected and presented without contact upon check in
• Display signs with cleaning and disinfection procedures in each room
• Place TV remote controls in an individually sealed protective bag after disinfection

Illustration de clients se tenant à une distance de 2 mètres dans un hall d’hôtel.

Heightened Guest Safety and Comfort

• Implement social/physical distancing measures throughout the hotel in line with local government advice (1.5m in Europe)
• We are spacing tables a safe distance apart in all restaurants and bars to ensure physical distancing and a reduced capacity
• Installation of protective screens at the front desk, concierge and host stands between guests and team members
• Express check-in and check-out remains available to all guests
• art'otel offers cash-free methods of payment including contactless payment methods

Illustration montrant que les cartes de crédit sont acceptées et que l’argent liquide est fortement déconseillé.

Enhanced, convenient Technology

• Express check-in and check-out remains available to all guests.
• Online check-in is currently being trialled.
• Mobile phone key entry is currently being trialled.
• Mobile phone as a TV remote control being trialled.
• Web chat and messaging being trialled.
• Online ordering of in-room dining being trialled.
• Park Plaza offers cash-free methods of payment including contactless payment methods.

Illustration d’un membre de l’équipe à la réception d’un hôtel derrière une barrière protectrice et portant un masque et des gants.

Empowering our Team Members

• Follow government and industry standards to ensure a safe and healthy (work) environment
• Support our leaders in effective team & change management skills
• Providing team members with Personal Protective Equipment if requested
• Conducting comprehensive hygiene and prevention training for team members
• Extra training for housekeeping to implement heightened cleaning standards

Illustration d’un client d’hôtel utilisant une borne de désinfection pour les mains à proximité du hall d’hôtel.

Encouraging our Guests to Stay Well

Even prior to your arrival we are focused on your wellbeing. If you have any symptoms, please do not travel to the hotel and seek medical advice from your country of origin. Be sure to follow World Health Organization guidelines to prevent the spread of COVID-19.

No image available Radisson Hotel Group Americas

Hôtels accrédités SGS

Certification SGS

  • art’otel amsterdam
  • art’otel berlin kudamm
  • art’otel berlin mitte
  • art’otel budapest
  • art’otel cologne
Pour connaître les informations les plus récentes concernant notre politique d’annulation et les membres Radisson Rewards Americas, veuillez cliquer ici. Nous continuerons à vous informer de toutes les dernières informations relatives à l’arrivée et au départ, aux chambres, aux espaces publics et à la sécurité en voyage. Sachez que nous avons pris toutes les précautions nécessaires pour protéger la santé et la sécurité de chacun de nos clients.
be bold. be creative. be safe by art’otel
#artotelvibes #besafe #RadissonCares